FAQs
Regarding usage
How long do they last?
Our extended-wear lashes are designed to last 3–4 days with proper application and care. Longevity may vary depending on factors such as natural lash oils, daily activities, and how well aftercare instructions are followed. Avoid excessive rubbing, steam, and oil-based products to maximize wear time.
Are they comfortable?
Yes. Our lashes are made with lightweight, soft fibers that feel natural on the eyes. The flexible design allows the lashes to move comfortably with your natural lashes, minimizing pressure or irritation. Most customers report that they forget they are even wearing lashes after the first few hours.
How do I remove them?
Removal is gentle and safe when done correctly. Apply a lash remover or oil-based makeup remover to the lash band and allow it to sit for 30–60 seconds. Gently slide the lashes off—do not pull or tug. Proper removal helps protect your natural lashes and keeps your eyes comfortable.
Are they beginner-friendly?
Absolutely. These lashes are designed with beginners in mind. The lightweight construction and flexible bands make placement easier, even for first-time users. We recommend starting with shorter or more natural styles for the best experience if you are new to extended-wear lashes.
Shopping Information
How do I place an order on Lashin.us?
Simply browse our product categories, select your desired lash styles, and add them to your cart. Once you are ready, proceed to checkout and follow the on-screen instructions to complete your purchase.
Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to track orders, review purchase history, and enjoy a faster checkout experience for future purchases.
How can I find the right lash style for me?
Each product page includes detailed descriptions and images to help you choose. Wispy Lashes are ideal for a soft, natural look, while Fairy Lashes offer a light, ethereal effect for more expressive styling.
Are your lashes reusable?
Yes. With proper care and gentle handling, most Lashin.us lashes can be reused multiple times. We recommend removing adhesive residue after each use and storing lashes in their original packaging.
How do I care for my lashes?
Avoid using mascara directly on the lashes. Remove them gently after wear, clean off any glue, and store them in a clean, dry case to maintain their shape and quality.
Do you ship internationally?
Yes, Lashin.us offers international shipping to many countries. Shipping availability, costs, and delivery times will be displayed at checkout.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. Additional payment options may be available depending on your location.
Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information is fully protected.
When will my payment be charged?
Your payment will be charged immediately after your order is successfully placed.
Will I receive a confirmation after payment?
Yes. Once your payment is completed, you will receive an order confirmation email with your order details.
Order Returns
What is your return policy?
For hygiene and safety reasons, we do not accept returns or exchanges on opened or used eyelash products. Unopened and unused items may be eligible for return within a specified period, subject to our return policy.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact our customer support team as soon as possible. Provide your order number and clear photos of the issue so we can assist you promptly.
How do I request a return or replacement?
Please reach out to our customer service team through the contact information on our website. Our team will guide you through the return or replacement process if your order qualifies.
Are return shipping costs covered?
Return shipping costs are typically the responsibility of the customer unless the item is defective or sent in error.
How long does it take to process a refund?
Once your return is received and approved, refunds are processed within several business days and credited back to your original payment method. Processing times may vary depending on your bank or payment provider.